FAQ Television

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Trouble
HDMI audio abnormal

Test step

  1. Check the HDMI cable
  2. Check whether the HDMI connector of the player canSupport audio out put,The HDMI audio may out put through the RCA interface
  3. Check whether the player works well.
    You can change another player to try
HDMI abnormal display

Test step

  1. Check the HDMI cable
  2. Check the player (DVD/PS3/XBOX) signal format.(480i/480p/720i/720p/1080i)
  3. Check whether the player works well.You can change another player to try
Component signal abnormal display

Test step

  1. Check whether there is interference around, move TV to neighbor or another place to try
  2. Check whether the DVD works well, You can change another one to try
  3. Check whether the connection correct . You can refer to the user manual and reinsert the connectors first
  4. Check the RCA cord, you can change another one to try
TV abnormal display

Test step

  1. Check whether there is interference around, move TV to neighbor or another place to try
  2. Check whether the signal source works well, You can compare yours with neighbor’s
  3. Check whether the connection correct . You can refer to the user manual and reinsert the connectors first
  4. Search the channel again
Noise

Test step
Keep one meter distance with TV, then check whether you can hear the noise again.if you can’t hear noise,it’s Meet the specifications

Lost the parental control’s password

Test step

  1. The initial password is “0000”
  2. The universal password is “3448”. If you forget the pass word, you could change the password.
    Path: Menu / Feature / Password set / Enter the old password ”3448”
DVD no picture /display abnormal/miss color

Test step

  1. Check whether the connection is correct. You can refer to the user manual
  2. Check the DVD setup. Refer to the DVD user manual
  3. Press the button “ZOOM" on the remote control to adjust the aspect ratio
PC model is not compatible

Test step

  1. Enter menu-feature-VGA Set to reset
  2. Check whether the TV can support the resolution of PC signal
PC picture distortion / PC picture out of focus/faintness

Test step

  1. Check the connective (VGA) cord, you can change another one to try
  2. Enter into menu PC setup–Auto adjust
  3. Enter into menu System—Reset/Reset all
Horizontal dotted line

Test step

  1. Check the connective (RCA) cord, you can change another one to try
  2. This may be caused by electrical interference (e.g. hairdryer, nearby neon lights, etc.)Turn off the equipment
Remote controller doesn’t work

Test step

  1. Check whether the batteries are working. Replace if necessary
  2. Clean the remote control sensor lens on the TV
  3. Check whether the key board on TV is controlled
Good picture but no sound

Test step

  1. Check whether it is muted. and Increase the VOLUME
  2. Check whether the connection is correct. you can refer to the user manual
  3. Check whether the earphone is plug. If it is plug. the speaker will be muted.
Ghost or double image

Test step

  1. Check whether the antenna or CATV connection is correct
  2. This may be caused by obstruction to the antenna due to high buildings or hills. Using a highly directional antenna may improve the picture
  3. If you connect too many TV with a signal splitter together. it would make the signal weak. Then you should use a signal splitter with zoom function to amend it.
Snowy picture and noise

Test step

  1. This may be caused by electrical interference,move TV to neighbor or another place to try
  2. Adjust the angle of the antenna
  3. If you connect too many TV with a signal splitter together, it would make the signal weak. Then you should use a signal splitter with zoom function to amend it.
Can’t receive programs

Test step

  1. Check whether the antenna or CATV connection is correct
  2. Check whether the antenna or the CATV works well.
    You can compare yours with neighbor’s
  3. If it can’t search channels completely, search it again.
    Path: Menu / Setup / Auto CH search
  4. Some channels can’t be searched since they aren’t broadcasted
No picture (LED blue)

Test step

  1. Check whether the TV is power on
  2. Check whether the button “power” of keyboard on TV can be controlled and display the menu
  3. Increase the contrast and brightness
  4. Check whether the external device is connected correctly
  5. Check whether there are signal output from the source.
Can’t power on (LED red)

Test step

  1. Check whether the button “power” on remote control and the other one on keyboard can work
No power (No picture & LED OFF)

Test step

  1. Check the power socket and whether the socket has power supply
  2. Check whether the button “power” on keyboard and the other one on remote control can work